OUTBOUND OPERATIONS MANAGER - ROBBINSVILLE

KENCO An Equal Opportunity Employer Job Posting - 21 February, 2012

KENCO is a supply chain solutions provider headquartered in Chattanooga, TN. Established in 1950, the company operates more than 25 million square feet of warehouse space and employs 3,600+ people in 30 states and Canada. KENCO has served customers such as Honeywell, Whirlpool, and Electrolux for over 60 years.

• Job Title:

  OUTBOUND OPERATIONS MANAGER - ROBBINSVILLE

• Company:

  Logistics

• Job Location:

  Robbinsville, NJ

• About the Position:

  Position responsibilities for this role include but are not limited to functions pertaining to accuracy, quality and timeliness of transactions involving customer(s) inventory, meeting customer requirements for maintenance and sanitation of the warehouse and ensuring that security standards are met.

  • The facility is a food grade distribution center currently at 500,000 square feet and may grow to 900,000 square feet within 2 years
  • The facility currently provides services to three (3) independent customer business units.  Staffing is currently 300 associates, up from 50 associates in the last 5 months.
  • The facility will maintain food-grade status and will have annual HACCP certification reviews.  The facility has at least two GMP kitting areas. Facility operates 7 days a week across multiple shifts.
• Essential Duties and Responsibilities:
  • Position will have the following folks reporting to him/her: Two (2) Supervisors, a mix of permanent and temporary hourly picking, wrapping and loading associates.
  • Overseeing the daily operations of the Customer Outbound Team. Use performance management to set goals and objectives for all direct reports, performing quarterly reviews on them.
  • Assist General Manager with the implementation and maintenance of all Kenco Programs.
  • Assist General Manager with developing a Safety First – Lean Culture which focuses on Continuous Improvement.
  • Ensures all shipping data is accurate and reported in a timely manner.
  • Work closely with the customer, developing a strong partnership.
  • Participates in weekly departmental update meetings with the leadership team.
  • Works closely with the site staff to sustain any AIB/HACPP Food Grade Certification impacted by lot number or expiry date controls.
  • Assist General Manager in development of career path opportunities for staff.
  • Responsible for working with Supervisors to determine scheduling and staffing needs due to fluctuations in the customers’ transaction volumes.
  • Facility will operate on a robust WMS system with all warehouse functions RF.

• Qualifications:

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent oral and written communication skills.
  • Communicates effectively between General Manager and Supervisors as appropriate.
  • Ability to build positive rapport with supervisors and associates in a team environment.
  • Ability to accurately assess/review supervisor performance and shift performance.
  • Ability to develop and maintain shipment quality and timeliness steps.
  • Ability to develop and maintain inventory accuracy steps.
  • Ensure the overall order shipment status meets customer(s) expectations.
  • Maintains staffing levels consistent with customer projected volume.
  • Ensures all discrepancy issues are researched and corrected in a timely manner.
  • Manages associates to ensure compliance with standard operating procedures, personnel policies and workload leveling.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively compose routine reports and correspondence.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to speak effectively before groups or customers or employees of the organization.
  • Miscellaneous tasks as assigned by the General Manager.

• Education/Relevant Experience:
  • Bachelor’s degree from a four year college and a minimum of 4 years’ related experience in inventory, production planning/scheduling, purchasing and supply/demand planning.
  • Proficient skills in MS Word, Excel, Outlook and PowerPoint.
  • WES/CWIC systems experience a plus.
  • Willingness to work overtime and weekends.
  • Lean and Six Sigma experience a plus.
  • Food grade/AIB experience with lot number and expiry dates a plus.
  • B2B experience a plus.
  • Broken case, full case and pallet picking experience a plus.
  • Value Added services such as kitting and packaging experience a plus.

• Physical Demands:

  The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee frequently is required to walk and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

• Work Environment:

  The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is frequently exposed to a warehouse environment with fumes or airborne particles, extreme cold, extreme heat and dust.

  The noise level in the work environment is usually moderate to occasionally loud.